Introduction

Welcome to Gb Utilities’ Privacy Policy. At Gb Utilities, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services.

Information We Collect

• We may collect various types of information, including but not limited to:
• Personal Information: Names, addresses, contact details, and other identifying
• Usage Data: Information about your interaction with our website and services, such as IP addresses, browser type, and usage
• Billing Information: Payment details and billing records for the services you

How We Use Your Information

We use your information for the following purposes:

• Providing Services: To deliver our gas and electricity services and ensure proper billing and account
• Communication: To respond to your inquiries, provide customer support, and send important service-related
• Improving Services: To analyze and enhance our website and services for a better user experience.
• Legal Compliance: To comply with legal obligations and protect our rights, property, and

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Data Sharing

We may share your information with:

• We’ve formalized a data-sharing agreement with the Energy Ombudsman.
• Service Providers: Third-party partners who assist in delivering our services (e.g., payment processors).
• Legal Authorities: When required by law or to protect our rights and interests.

Your Choices

You can:

• Update Your Information: Review and update your account information by logging into your user account.
• Opt-Out: You can opt-out of receiving marketing communications from us at any
• Cookies and Tracking: Adjust your browser settings to control cookies and tracking

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website.

Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us at:

Email: contact@gbutilities.co.uk

Phone: 01384310859